Terms of service

Terms and Conditions for the Use of JOJOYO Home Service

Welcome to jojoyohome.com, where beautifully crafted home furniture meets attentive, reliable service. At jojoyohome.com, we are dedicated to providing you not just with furniture, but with pieces that enhance your living environment through comfort, warmth, and timeless design. Our carefully selected range of sofas, lounge chairs, and home essentials is designed to enrich your everyday life and complement your personal style.
As you familiarize yourself with our terms and services, we want to assure you of our ongoing commitment to quality and customer satisfaction. Every item we offer is chosen with care, and every detail reflects our passion for creating inviting, comfortable spaces. Trust jojoyohome.com to be your partner in building a home that feels relaxing, stylish, and uniquely yours.
The following terms and conditions apply to the use and transactions of products and services offered through the JOJOYO Home website, operated by JOJOYO Home, as well as any services provided by our team or authorized agents. Please be aware that customer information will be handled in accordance with our Privacy Policy.

Article 1: Registration Application Procedure

Individuals interested in utilizing the JOJOYO Home service can apply for registration by providing the required information through the new registration screen on the JOJOYO Home website. Alternatively, you may complete the necessary information and submit an application form by phone or fax, or simply request the required information by phone.

Article 2: Types of JOJOYO Home Services

Customers have the option to purchase specific products (referred to as "products") or access designated services (referred to as "services").
Product deliveries and service availability are offered within the United States, including our warehouse facilities in California. However, please be aware that delivery services might be limited in certain remote areas, such as some mountainous regions. Additionally, we do not ship to the states of Hawaii and Alaska. Certain products or services that require direct delivery may also be unavailable in specific areas.
On the JOJOYO Home website, certain products and services, like customized items, may not be accessible.
For other product ordering services, it's possible that we may not be able to fulfill orders for specific requested products.
Upon applying for usage registration or registering to use the website, we will send information about discounted products, promotions, and campaigns offered by JOJOYO Home, as well as products and services advertised by entities other than JOJOYO Home, to the email address you provided during registration. We may utilize email or fax for promotional communication and campaigns. Please note that you can request to opt out of receiving campaign information via email or fax.

Article 3: Ordering Products and Services

Customers (excluding telephone and fax users) are required to enter the necessary information on the JOJOYO Home website's interface and submit their applications for the specified types of products and services (collectively referred to as "Products and Services"). To apply for Products and Services, you will need to provide your login email address and password unless you are ordering simultaneously.
The JOJOYO Home office considers orders placed on the JOJOYO Home website using a login email address and password as a genuine expression of the customer's intent and valid orders. In cases of simultaneous orders, the completion of both the simultaneous application and simultaneous order is considered a valid expression of the customer's intent and constitutes a legitimate order.
Please note that a single application process may result in multiple orders, depending on the type of product or service ordered. In this context, the term "order" refers to each distinct order.
In exceptional circumstances, such as natural disasters or the unavailability of a product for an extended period, if the JOJOYO Home office cannot accept your order, the delivery of the requested product may not be feasible. We hereby acknowledge in advance that we may have to cancel your order under such conditions.
When a customer places an order that includes the personal information of individuals associated with the customer—such as staff members, recipients, or any other related parties—the customer is responsible for informing those individuals in advance and obtaining their consent to share such information with the JOJOYO Home office. Furthermore, the JOJOYO Home office will treat all information provided by the customer as having been lawfully obtained by the customer in accordance with relevant laws, regulations, guidelines, and applicable standards.

Article 4: Estimated Delivery Times

The estimated delivery times for products ordered through JOJOYO Home are as follows:
  • Sea Delivery: 45-60 business days (excluding Saturdays, Sundays, holidays, and special holidays)
  • Air Delivery: 30-45 business days (excluding Saturdays, Sundays, holidays, and special holidays)
Please be aware that we do not provide specific time-slot delivery services.
Our company may encounter difficulties in processing orders if the order details are incomplete or incorrect, or if changes to registered information have not been updated. Customers should understand that delivery may not be feasible by the scheduled date mentioned in the "Delivery Information" due to factors like transportation conditions, traffic congestion, year-end/New Year holidays, midsummer holidays, adverse weather, or other unforeseen circumstances. Kindly acknowledge this in advance and place orders for products and services with these considerations in mind.
Customers will receive separate notifications regarding the delivery date for back-ordered items, large orders, out-of-stock items, or estimated delivery times.
For back-ordered items, depending on the specific requests and circumstances, we may not be able to provide delivery dates, prices, etc., within the specified time frame.

Article 5: Delivery of Products and Services

Product delivery is considered completed once the product is placed at the customer's registered delivery address. Delivery is deemed complete when the product is deposited in the mailbox, which includes mailboxes, newspaper boxes, etc. (excluding post office boxes), located at the delivery address as specified.
In cases where the product delivery address is as registered, delivery may not be possible if the store name, company name, or other identifying information for the product delivery destination cannot be verified from the exterior of the building or nameplate.
In general, products shall be delivered within the dedicated premises of the designated building, and not outside the exclusive area of the building or at a location different from the registered one (unless it can be confirmed from the exterior of the building that the recipient's name or company name matches). When delivering products and services, we may require verification of the recipient's identity (e.g., by presenting a driver's license, passport, etc., and recording details like the address, name, registration number, etc.).
Customers have the option to request a change in the delivery address when placing an order. In such cases, please contact us through our general reception email (support@jojoyohome.com), or telephone.
If it's not feasible to confirm the customer's presence at the time of product delivery, please get in touch with the delivery company engaged by our company.
By agreeing to JOJOYO Home's prescribed verification items, customers can use the "Non-face-to-face pick-up service (designated delivery location)." The delivery company will confirm the designated location during delivery, and delivery of the product and services is considered completed when the product is placed at the specified location. Further details of the service conditions are provided in the confirmation items and usage guide.
For items shipped directly from the source, delivery arrangements will be determined by the shipping source, and the delivery conditions may differ from those outlined in this article. Therefore, if you request delivery under the conditions described in Paragraph 1 or the preceding paragraph, additional shipping charges may be applicable.

Article 6: Consumption Tax, Shipping Charges, etc.

Unless otherwise specified, the prices displayed on the JOJOYO Home website, including products listed in catalogs, and shipping charges, do not include consumption tax. The applicable amount of consumption tax will be added to the estimate (invoice).
Customers will be responsible for paying shipping charges in the following situations:
For each large item, customers must pay the special shipping fee indicated on the JOJOYO Home website or in catalogs. For specific details, please refer to the price guide.

Article 7: Payment

Payment Terms and Methods: Payment terms for products and shipping charges are thoughtfully detailed below. Customers have the flexibility to select their preferred payment method from the following options:
1.1 Credit Card Payment: We offer the convenience of credit card payments. Please note that billing deadlines and withdrawal dates for credit card payments may vary based on the policies of your card company. We accept major credit cards, including:
  • VISA
  • Mastercard
  • American Express
  • JCB
  • Diners Club
  • Discover
Kindly note that debit cards and prepaid cards are not accepted as valid payment methods.
Ensuring Secure Credit Card Use:
In our unwavering commitment to safeguard against unauthorized credit card use, we kindly request your consent to the following security measures when using a corporate card:
1.2 Sharing of Customer Information: JOJOYO Home may share customer information, encompassing data submitted under Articles 2 and 3 (including updates) and information provided during product purchases, collectively referred to as "customer information." This data may be shared with the credit card company you have a contract with, known as the "contract company."
1.2.2 Transmission to the Issuing Company: The contract company may transmit the customer information provided by JOJOYO Home to the credit card issuing company, referred to as the "issuing company."
1.2.3 Verification and Reporting: The contract company will verify the customer information provided by JOJOYO Home against the customer data it holds. Subsequently, the contract company will report the results back to JOJOYO Home.
1.2.4 Response from the Issuing Company: The issuing company will cross-reference the customer information provided by the contract company with the customer data it holds. After this verification, the issuing company will respond to the contract company with the results, and the content of the response is also included in the contract. The company is obligated to relay this response to JOJOYO Home.
Contact and Support:
JOJOYO Home retains the right to contact the individual responsible for placing the order, or any relevant personnel designated by the customer, to address inquiries related to corporate card payments and to provide any necessary support regarding such transactions.
Change of Payment Terms: If you wish to modify the payment terms as outlined in the preceding section, please reach out to us through our general reception email (Support@jojoyohome.com), telephone, or fax. Please be aware that changes to payment terms may take several days to be applied.
Payment Timeline: Payment for products, shipping charges, and more must be completed within one month, as indicated on the estimate (invoice). Once your payment is confirmed, please contact us through our general reception email (Support@jojoyohome.com), telephone, or fax. Upon verification of your payment, we will initiate the shipping process. However, specific regulations, such as those for assembly and installation services, will take precedence when applicable.

Article 8: Refusal to Receive Products, etc.

If a customer declines the delivery of a product or if the product cannot be delivered to the designated delivery address due to customer-related circumstances, please contact us through our general reception email (support@jojoyohome.com), or by phone or fax. In such cases, all charges related to product storage, re-delivery, and any other associated costs will be governed by the terms and conditions of the delivery company contracted by our company.
If a customer fails to collect the product within the specified time frame as mentioned in the preceding paragraph, it will be considered a cancellation of the sales contract by the customer. In this event, JOJOYO Home will be released from its obligation to deliver the products, etc. Additionally, apart from the storage fee referenced in the prior paragraph, the customer may incur a penalty charge equivalent to the value of the products, etc.

Article 9: Damages and Disclaimer

In cases where the delivery of a product is delayed or rendered impossible due to circumstances beyond our control, such as natural disasters, changes in laws and regulations, acts of terrorism, significant traffic restrictions, suspension of public services, traffic accidents, actions taken under public authority, transportation incidents, labor disputes, subcontractor business suspensions, or other factors affecting JOJOYO Home and its agents, we will promptly inform the customer. However, even if customers incur damages as a result of such circumstances, JOJOYO Home and its agents will not be liable for compensation.
If a customer sustains personal injury or property damage due to negligence on the part of the delivery person or the delivery company during product delivery, JOJOYO Home will compensate the customer for the actual damages that would typically result from the negligent act. Please note that customers cannot directly claim compensation for damages from the delivery company. JOJOYO Home may act as the delivery company and compensate the customer.
If a product ordered by the customer is damaged during shipping or delivery, JOJOYO Home will either re-deliver a perfect product to the customer's destination, or the customer can choose to cancel the order. In the latter case, the customer will not be charged for the product, or the payment will be refunded later.
With the exception of Paragraph 2, JOJOYO Home's liability for damages resulting from negligence on the part of JOJOYO Home or the delivery company shall be limited to the actual damages that would typically arise from the negligent act, and in any case, the maximum liability will be the price of the products ordered (including consumption tax).
In accordance with Article 3, JOJOYO Home shall not be held responsible for any claims by the customer in any way.
Products sent by customers to JOJOYO Home for investigation of defects in delivered products may contain data and information (including electromagnetic data and information) related to customers or third parties. Even in the event of unintentional data deletion or data/information loss during the investigation, as long as this is not the result of intentional or gross negligence on the part of JOJOYO Home or the manufacturer/import agent conducting the investigation, JOJOYO Home, manufacturers, import agents, etc., will not be held responsible in any way. Customers are responsible for backing up their data and information, providing the data and information to JOJOYO Home, and ensuring there are no third-party complaints related to the investigation before sending products to JOJOYO Home.

Article 10: Disclaimer on the Internet

When customers utilize the JOJOYO Home website to access information or avail services, they must adhere to these Terms and the specific terms outlined for each service, while also complying with their legal obligations. This is done at their own risk.
While the JOJOYO Home website strives to enhance the quality of information and services, it does not guarantee the safety, accuracy, reliability, usefulness, compatibility, or other characteristics of the services. The website does not guarantee the purpose, timeliness, legality, morality, performance, results, absence of computer virus infection, or the correction of any defects or bugs in the provided software.
JOJOYO Home will not be liable for any consequential, incidental, indirect, or individual damages arising from the use of third-party software posted on the JOJOYO Home website. Furthermore, any items obtained by downloading or other means through the services of the JOJOYO Home website, including downloads, are done at the customer's own risk.
The JOJOYO Home website may contain links to other websites or resources, and third parties may also provide links to other websites or resources. However, JOJOYO Home does not have control over such websites or resources and is not responsible for their availability. Moreover, JOJOYO Home is not responsible for the content, advertisements, products, services, etc., offered on such websites or resources. Therefore, JOJOYO Home will not be liable for any damages, whether direct or indirect, arising from or related to such content, advertisements, products, services, etc.
While JOJOYO Home takes appropriate security measures, such as encryption, when customers input personal information, it should be noted that even in such cases, the risk of information leakage cannot be completely eliminated.
JOJOYO Home will not be held responsible for orders that do not arrive due to internet issues, email transmission failures, or any related damages.
JOJOYO Home disclaims any responsibility for any damage that may result from using the JOJOYO Home website in a manner other than its intended purpose.
JOJOYO Home shall not be held responsible for any damage caused by failures or malfunctions in the systems of credit card companies, payment processing companies, or other third parties linked to the JOJOYO Home website.

Article 11: Suspension of Use of JOJOYO Home Website

JOJOYO Home may temporarily suspend the use of the JOJOYO Home website without prior notice to the customer if any of the following reasons apply. JOJOYO Home will not be responsible for any compensation even if the customer incurs damages as a result of such suspension:
  1. When there is a malfunction of terminal equipment at the JOJOYO Home office or there is an urgent need to perform maintenance.
  2. In cases of interruptions or malfunctions in the online system due to natural disasters, power outages, or similar events, as well as line failures of telecommunications carriers, or disruptions or malfunctions in payment-related systems of credit card companies or payment processing companies.
  3. Additionally, when it becomes necessary to suspend or cease the operation of the JOJOYO Home website due to unavoidable operational, management, or technical reasons.

Article 12: Cancellation and Changes after Ordering Products, etc.

Order Placement and Product Customization:
  • When a customer requests a refund after placing an order but before the product undergoes customization, a cancellation fee of 10% of the total payment amount will be applied. This fee accounts for the initial processing and preparation costs.
Product Manufacture and In-House Warehousing (Pre-Shipment):
  • For returns requested after the product has been manufactured and stored in our in-house warehouse, but before it has been shipped overseas, a restocking fee of 20% of the total payment amount will be deducted. This fee covers the costs associated with warehousing and product handling.
Product Shipped Overseas, Arrived at or Not Yet Arrived at the U.S. Warehouse (Pre-Delivery):
  • If the product has been shipped overseas and is either in transit to or awaiting arrival at the U.S. warehouse, but has not yet been delivered to the customer, a fee of 50% of the total payment amount will be deducted upon refund. This fee is to compensate for the significant shipping and logistics expenses incurred.
Product in U.S. Warehouse and Already Dispatched:
  • In situations where the product has arrived at the U.S. warehouse and has been dispatched to the customer, a refund request will result in a deduction of 70% to 80% from the total payment amount. The specific deduction percentage depends on the individual return circumstances and covers the costs of shipping, handling, and restocking.

Article 13: Return And Refund

Returns:
JOJOYO Home's return policy facilitates returns and exchanges within 60 to 90 days after order placement. To be eligible for a return, the following criteria must be met:
  • The item should be in its original, unaltered condition.
  • It must be unused and returned in the original packaging.
  • The item should be free from wear, stains, or damage.
Please note that custom or personalized furniture items may not be eligible for return or exchange. However, such minor damages do not qualify for a return. To initiate a return, contact our customer service with your order details and reason for return, follow the provided process, and await furniture inspection upon return. Refunds are issued through the original payment method once the return is approved.
Refunds:
The refund policy at JOJOYO Home varies depending on the order processing stage:
  • For orders canceled before customization: A fee equivalent to 10% of the total payment amount is deducted.
  • For returns post-manufacture and pre-overseas shipment: A 20% fee is deducted.
  • If the product has been shipped overseas but not yet delivered: A 50% fee is deducted.
  • For products in the U.S. warehouse and dispatched: A deduction of 70% to 80% of the total payment amount, depending on the specific circumstances.
The refund method aligns with the original payment method. For bank transfers or prepayments, the refund is processed to the customer's bank account. For credit card payments, the bill is canceled if the billing deadline hasn't passed, or the refund is issued in the following month if the deadline has passed. The refund process typically takes up to 35 business days. Please note that customers are responsible for any cash-on-delivery fees and transfer fees related to the refund.
For more detailed information, please visit our Return and Refund Policy page: JOJOYO Home Return and Refund Policy.

Article 14: Copyright, etc.

The copyright of the design of the JOJOYO Home website, the screens displaying product information, and related content is the property of JOJOYO Home. Additionally, the copyrights and other intellectual property rights of products, materials, technical information, and other content posted on the JOJOYO Home website are owned by JOJOYO Home or the manufacturers who have granted permission for their publication.
Customers are expressly prohibited from copying, transmitting, mailing, or providing any information obtained through the use of the JOJOYO Home website (including image data) to any third party without obtaining prior written consent from JOJOYO Home.

Article 15: Agreed Jurisdiction Court

Any disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the USA District Court of first instance.

Article 16: Revision of Prices, Specifications, etc.

Customers acknowledge in advance that product prices, specifications, service content, and other details may change or be discontinued without prior notice, even during the validity period of the catalog.

Article 17: Approval of Revision of Terms and Conditions, etc.

Unless otherwise stipulated in these Terms or the terms of individual services, in the event of any revisions to the Terms, the updated terms will be published on the JOJOYO Home website, and they will come into effect once the customer agrees to them.
These Terms may be revised even during the validity period of catalogs and related materials. Fax users are advised to review the latest terms and conditions each time they place an order.

Above/Terms revised date: Aug 10, 2025/Operation manager: Alexander

JOJOYO Home Handling of Personal Information

Definition and Collection of Personal Information Related to Customer Information, etc.
  • Definitions of Terms in this Privacy Policy
a) "Customer Information": Information related to corporate customers, organizations, business establishments, and individual business owners (collectively referred to as "customers") provided for the purpose of using our company's "JOJOYO Home service" for businesses. This information includes details such as company name, department name, office name, manager's name, contact person's name, internal user name, email address, postal code, location, telephone number, facsimile number, industry type, number of employees, payment account, as well as media content such as photos and videos.
b) "Personal Information of Customer Information": Within customer information, personal information, as defined by the "Act on the Protection of Personal Information" (referred to as the "Act"), refers to data that can identify a specific individual.
c) "Other Personal Information": We receive inquiries, requests for materials, and applications for various recruitment programs and sweepstakes from various stakeholders, including business partners, JOJOYO Home agents, shareholders, corporations, and individuals. Within the information provided, personal information, as defined by the Personal Information Protection Act, refers to data that can identify a particular individual.
d) "Personal Information": This term encompasses "Customer's personal information" and "Other personal information."
(2) Customers will be required to provide customer information when registering to use our JOJOYO Home service.
(3) Our company will use personal information for the purposes described in this Privacy Policy. We are committed to using and processing personal information strictly within the bounds of the law. The purposes of using this information include supporting customers in utilizing our services, facilitating communication with business partners and other stakeholders, and ensuring the security and privacy of personal information. We will implement appropriate security measures to prevent unauthorized access, disclosure, or misuse of personal information. We will also provide customers with means to access and manage their personal information as necessary.
  • Purpose of use of customer information and personal information
(1) Our company utilizes customer information and customer personal information for the following purposes:
a) Providing JOJOYO Home services, including the delivery of products, awarding prizes such as point services, providing paid services, and offering free services. b) Requesting payment for the usage of JOJOYO Home services. c) Confirming and contacting customers regarding the delivery of ordered products, related after-sales services, product recalls (voluntary recall), and more. d) Sending notifications about JOJOYO Home services and services offered by JOJOYO Home group companies (referred to as "related services") through mail, facsimile, or email. e) Keeping customers informed about campaigns for JOJOYO Home services and related services via postal mail, facsimile, or email. This also includes advertising to introduce special services, new products, new services, and more from our partners. Additionally, email advertisements may introduce products and services from businesses other than our company. Please note that these services are provided with the customer's consent and can be canceled at any time upon the customer's request. f) Using customer information for JOJOYO Home service marketing, customization, sales promotion, questionnaire surveys, delivery of sample products and prizes, and service improvement. g) Responding to customer requests, inquiries, complaints, etc., regarding the provision of JOJOYO Home services. Responses will primarily be directed to the customer, but in the case of corporate customers, responses may be sent to employees within the same corporation. h) Sharing information with manufacturers of quasi-drugs to fulfill their legal obligations promptly or to provide them with necessary information for compliance. Similar information may also be provided to manufacturers regarding the accessories of these products.
(2) Our company uses other personal information for the following purposes:
a) Facilitating the smooth operation and management of transactions related to our business and services, such as buying and selling, consignment/consignment, and purchases. b) Responding to and contacting individuals regarding requests, inquiries, complaints, and applications for various recruitments, sweepstakes, etc., related to our business and services. c) Sending information and announcements about various products, materials, events, etc., based on customer requests. d) Using other personal information for JOJOYO Home service marketing, customization, sales promotion, questionnaire surveys, delivery of sample products and prizes, and service improvement. e) In the case of personal information of shareholders, collecting such information for the purpose of operating the general meeting of shareholders, in addition to the above items.
(3) We will use personal information obtained directly from customers and personal information obtained through other methods only within the scope of the purposes of use listed above.
(4) Our company will take measures to ensure that the personal information it obtains is not used for purposes other than its intended purpose.
  • Signing a contract with a subcontractor
After entering into an information security contract with our subcontractors, which includes confidentiality clauses, we may delegate certain aspects of personal information handling to them, but only to the extent required for the outsourced tasks. It is important to note that these subcontractors are strictly prohibited from utilizing or disclosing personal information for any purpose other than fulfilling the specific tasks entrusted to them by our company.
  • Providing personal information
Our company is committed to safeguarding personal information and will not disclose it to any third party without the consent of the individuals involved. However, there are specific circumstances in which disclosure may be necessary:
  • When a request for disclosure is made by a public institution, such as a court or the police, in accordance with applicable laws and regulations.
  • When there are legal provisions or requirements mandating the disclosure of personal information.
  • In cases where there is a perceived risk of harm to the life, health, or property of customers or the general public, our company may consider disclosure as necessary.
  • Personal information may be provided when it is essential to protect or defend our rights, property, or services from actions that violate laws and regulations or our terms of use and guidelines.
  • In situations related to business transfers, such as mergers or other legitimate reasons, personal information may be shared as part of the transition process.
In all cases, our company will take measures to ensure that the disclosure is conducted in compliance with applicable laws and regulations and with the utmost consideration for the privacy and rights of individuals.
  • Regarding security and handling of personal information
(1) To enhance the security of customer information and personal data, we have implemented several robust security measures. Access privileges are meticulously controlled, ensuring that only individuals essential for our business operations have access. For secure data transmission over the internet, we employ SSL (*), an encrypted communication method, on relevant web pages. Even offline, access to customer information and personal data is restricted to individuals who require it for business purposes. We have established protocols for the secure storage and management of media containing customer information and personal data, implementing measures to effectively safeguard this information. Our primary focus is on precautionary measures to ensure the security of customer information and personal data.
(2) As the personal information protection manager at our company, you can reach out to us using the contact information provided in "9. Inquiries, Complaints, and Consultations Regarding Personal Information" below.
(3) Additionally, the agency's business manager takes responsibility for the handling of personal information of corporate customers at the agency.
(4) Our company has put in place internal regulations to prevent the leakage, loss, or damage of customer information and to ensure the secure management of personal information. We have also established internal regulations for the safe management of anonymized data, referred to as "anonymously processed information," as required by law. We handle both customer information and anonymized data with the utmost care. Access privileges are closely managed, ensuring that only authorized individuals can access and utilize customer information and anonymized data. We are fully committed to the proper handling and protection of both forms of information.
Links with other sites
If our website has links to other websites, we are not responsible for the privacy policies, handling of personal information, etc. of those websites. Please check the privacy policy of each website.
Inquiries, complaints and consultation regarding personal information
Inquiries, complaints, and consultations regarding personal information will be accepted at the following address. Please note that in order to accurately confirm the content of customer calls, we record calls. Please note.
Personal Information Inquiry Desk
Phone : +86 19509998590
Email address: support@jojoyohome.com
*Inquiries on Saturdays, Sundays, holidays, year-end and New Year holidays, and Golden Week periods will be responded to the next business day.
Handling of Marketing Data, Personal Data, etc. in JOJOYO Home Service
Utilization of Marketing Data: To enhance our advertising and marketing efforts, improve the quality of our services, enhance service offerings, and conduct customer-centric sales promotions, we utilize appropriately processed data that does not allow customer identification (referred to as "marketing data"). We may also share this marketing data with third parties, including our business partners.
Usage of Anonymously Processed Information: To analyze, research, and implement e-commerce marketing strategies, sales promotion methods, and service enhancements for the Service, as well as to boost the service quality and efficiency of the Service and related services, we process customer information to create "anonymously processed information." This information is then provided to third parties, such as our business partners, group companies, universities, and research institutes. It is shared by uploading it as electronic data to a specific server for which access rights have been granted or via email. We plan to continue providing this service in the future.
The information about customers included in the anonymously processed information provided by our company comprises the following:
  • Postal code
  • Address information (minimum administrative division)
  • Gender
  • Age
  • Purchase history, etc.
Handling of Website Information (Behavior History, etc.): To enhance our advertising and marketing initiatives, improve service quality, and conduct customer-focused sales promotions, we may collect and utilize non-identifiable information. This includes data related to customer behavior on our website, such as pages visited and products viewed. We may also share this information with information providers, service providers, and similar entities for similar purposes. Additionally, our group companies may utilize this information for advertising purposes.
Please note that the collection and use of non-identifiable information are conducted in accordance with applicable data protection and privacy regulations.
Please check here for the main information providers and service providers.
*(1)About cookies
Cookies are data that is sent and stored on your computer so that a web server can recognize your computer. In addition to aggregating access information, cookies are also used for site services such as controlling the flow of screens for each customer and changing and displaying messages. Most common browsers are set to enable cookies by default. Please note that if you disable cookies, you will not be able to use our services.
Check More : https://jojoyohome.com/policies/privacy-policy
*(2)About web beacons
A web beacon is a mechanism that sends back information that a customer has viewed the page or email by embedding a small image in the page or email. Web beacons are used to check the access status of some of the pages you view and advertising emails you receive.
*(3)About access information (log)
The web server acquires access logs to record access status to the site. Access logs include your IP address, browser information, provider information, referring page, computer information, access time, etc.
Above/Terms revised date: Sep 26, 2025/Operation manager: Alexander
CONTACT INFORMATION
Company: JOJOYO Home INC.
Phone: +86 19509998590
Email: support@jojoyohome.com